Operate
Site work that gets done — and can be shown to have been done.
Most of what keeps a self-storage site safe, clean and lettable is routine: checks, turnarounds, repairs, parcels, handovers. Routine is exactly what slips when a site is busy or someone is off. Operate makes it structured work with an owner and a deadline, and makes completion something you can see.
01Recurring work
Checks that cannot be ticked without being done.
Daily walk-rounds, weekly fire door checks, monthly extinguisher inspections, gate and lift servicing: each is a control with a schedule, an owner, the steps that make it complete and the evidence that proves it.
Where a control needs a photograph or a reading, it cannot close without one. If it is not done by the deadline it escalates to the next person, so a missed check becomes visible on the day, not at an audit.
02Jobs
Multi-step work, started by the event that needs it.
A notice to vacate in the PMS starts a move-out job. A reservation starts move-in preparation. Each step has an owner and can require evidence, and the unit is not offered for sale until the job says it is ready.
Move-out close
- 1Notice received
- 2Final balance checked
- 3Unit inspected, photographed
- 4Lock removed
- 5Cleaned
- 6Available to let
Move-in prep
- 1Reservation confirmed
- 2Unit inspected
- 3Cleaned and swept
- 4Lock and signage ready
- 5Customer contacted
Abandoned unit
- 1Arrears threshold passed
- 2Notices issued
- 3Manager decision recorded
- 4Contents inventoried, photographed
- 5Unit recovered
03Maintenance and assets
Issues with a unit number, a photograph and a consequence.
A problem found on the walk-round is logged in seconds from a phone: what, where, a photograph. StowOS links it to the unit or asset, sees what it affects — a move-in on Thursday, a unit that should be earning — and gives it an owner and a target.
Because issues sit alongside everything else, the damp patch that blocks a move-in blocks it in the system too, and the repair that keeps recurring on the same shutter is visible as a pattern rather than a series of surprises.
04Capture and handover
The next shift starts from what is open, not from memory.
Staff record what happens during the day in the site log — a customer conversation, a delivery taken in, a contractor on site — with a photograph where it helps. Things that need following up become open loops with an owner.
At the lunchtime and end-of-day cuts, the handover is built from those loops: what was closed, what is still open and who has it. Nothing depends on a notebook on the counter or a voice note at 17:30, and the knowledge stays with the business when people move on.
Show us a week on site.
Bring your checklists, your maintenance log and last week's handover notes. We will show you how they would run in Operate, and what you would be able to see that you cannot see now.